Shipping Policy – MKSS Hair Oil Store
At MKSS Hair Oil Store, we work hard to deliver your orders safely and on time. Please read our Shipping Policy carefully to understand how we process, handle, and deliver your products.
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
- Standard delivery within Pakistan takes 3–7 business days, depending on your location.
- Remote or rural areas may take longer.
- International shipping (if available) may take 10–20 business days.
Shipping Charges
- Shipping costs will be calculated and displayed at checkout.
- Free shipping may be offered during promotions or on orders above a certain amount (as mentioned on our website).
Order Tracking
- Once your order is shipped, you will receive a tracking number via email/SMS.
- You can use this number to track your order with our courier partner.
Delays
- While we aim to deliver on time, delays may occur due to courier issues, weather conditions, or unforeseen circumstances.
- We are not responsible for delays beyond our control but will assist you in tracking your parcel.
Incorrect Address / Failed Delivery
- Please make sure your shipping address and contact details are correct at the time of placing the order.
- If delivery fails due to incorrect information or if the package is unclaimed, the customer may need to pay for re-shipping.
Damaged Packages
- If your package arrives damaged, please contact us within 24 hours of delivery with proof (photos/videos). We will investigate and arrange a replacement if applicable.
Contact Us
For any shipping-related questions, please reach out to us:
📧 Email: sales@mkssproducts.com
📞 Phone: +923364983660
