Refund Policy

Refund Policy – MKSS Hair Oil Store

At MKSS Hair Oil Store, customer satisfaction is our top priority. We want you to feel confident when shopping with us. Please read our Refund Policy carefully to understand how we handle returns, exchanges, and refunds.

Eligibility for Refunds

• Refunds are only applicable to products purchased directly from our website.
• To be eligible for a refund, the product must be unused, unopened, and in its original packaging.
• Refund requests must be made within 3 days of receiving your order.

Non-Refundable Items

We do not offer refunds on:

• Products that have been opened, used, or damaged after delivery.
• Items purchased during sales, promotions, or discount offers.
• Gift cards or promotional items.

Damaged or Wrong Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with proof (such as photos or videos). We will arrange a replacement or refund after verification.

Refund Process

1. Contact our support team at support@mksshairstore.com to initiate your refund request.
2. Once approved, you may need to ship the product back to us at your own cost (unless the item was defective or incorrect).
3. After inspection, we will process your refund within 7–10 business days. The amount will be credited to your original payment method.

Late or Missing Refunds

• If you haven’t received your refund within the stated time, please check with your bank or payment provider.
• If the issue persists, contact us at sales@mkssproducts.com for assistance.

Contact Us

For any refund-related queries, please reach out to us:

📧 Email: sales@mkssproducts.com
📞 Phone: +92 336 4983660